Monthly Office Hours Are Back: What to Expect

A lot of you have asked whether our office hours calls are coming back. They are, and from now on we'll announce each one in Tidewell Customer Community a week ahead.

How a session runs

• Ten minutes of something new. Usually a feature from the latest release, shown on a real venue's setup with their permission.
• Your questions. Bring your settings, your odd edge cases and your "is this a bug or am I doing it wrong?" moments. Someone from support and someone from the product team will be on every call.
• Show and tell. One customer shares how they run things. Last time a climbing club walked us through their route-setting rota, and half the call went off to copy it.

Practical bits

Calls last an hour and alternate between morning and evening slots so different time zones get a turn. We record only the demo and post a short summary in the group afterwards. Question time isn't recorded, so nobody needs to worry about showing their club's untidy setup.

If there's a topic you'd like us to cover, reply in the group. We'll pick the most requested one for the next session.