Your Data Is Yours: Exports and Leaving Tidewell

We think the best way to keep customers is to make it easy to leave. It sounds odd coming from a software company, but it's how we'd want to be treated, so here's exactly what you can take with you.

What you can export

• Members, with their membership type, renewal dates and any custom fields you've added
• Bookings, past and future, for every room and piece of equipment
• Rotas and shift history
• Events, sign-ups and attendance
• Payments and invoices, for your accounts

Everything comes out as CSV files, plus a single JSON file for anyone importing into another system. Admins can run an export at any time from the settings page, without asking us.

If you leave

When you cancel, your account stays readable for 30 days so you can export anything you forgot. After that we delete your organisation's data from our live systems, and from backups as they expire over the following weeks. You'll get a confirmation once it's done.

Your members' rights

Members can download their own data from their profile and ask for their account to be deleted. You'll see these requests in your admin inbox, so your own records stay in step.

If anything here is unclear, or you need a format we don't offer yet, ask in the customer community. It's one of the areas where we'd genuinely like more feedback.