Three things our patient community taught me this year: people trust peers more than pamphlets, privacy settings matter enormously, and a kind reply can change someone's week.

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    • That's also why moderation matters so much in health spaces.

      • We're adding a verified clinician badge to help members tell lived experience from professional advice.

        • Both are valuable. They just need to be clearly labelled.

          • More on this in next month's update.

            • The point about privacy settings is so true. Thanks for sharing, Tim.

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