How to respond to pushback in an open thread so the conversation stays useful and the member stays around.
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    • This one hit home. Last month a member told me in the Music Lovers open mic thread that our sign-up rules were unfair to people who work late, and honestly they had a point. Say they're right but you've already announced the rules, what would you say? Change them on the spot, or own it and fix it for next month?

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