Posts in Community Management 101

When a member says you're wrong in public
When a member says you're wrong in public
Your first small event: ten people and one good question
Your first small event: ten people and one good question
Looking after yourself as a community manager
Looking after yourself as a community manager
Celebrating members: small thank-yous that add up
Celebrating members: small thank-yous that add up
Finding your first volunteer helpers
Finding your first volunteer helpers
Making room for disagreement
Making room for disagreement
Reading your community's pulse without a dashboard
Reading your community's pulse without a dashboard
Asking questions that get replies
Asking questions that get replies
Pick one weekly ritual and keep it going
Pick one weekly ritual and keep it going
Seeding the space before you open the doors
Seeding the space before you open the doors
Your first ten members: invite them one by one
Your first ten members: invite them one by one
Writing a welcome message people actually read
Writing a welcome message people actually read
Who are you building for? Sketching three member types
Who are you building for? Sketching three member types
Weekly rituals that keep a community alive
Weekly rituals that keep a community alive
Moderation basics for new hosts
Moderation basics for new hosts
The first 48 hours: welcoming new members
The first 48 hours: welcoming new members
Writing community guidelines people actually read
Writing community guidelines people actually read
Start with why: what is your community for?
Start with why: what is your community for?